Effective: April 2026
The IT Support Portal allows employees to report technical issues, request assistance, or request access to systems and equipment.
Providing complete and accurate information helps the IT team resolve issues faster and ensures your request is routed to the correct technician.
Navigate to the IT Support Portal and complete the Submit a Ticket form.
You will be asked to provide several pieces of information that help the IT team identify and troubleshoot the issue.
Enter your full name so the IT team knows who is requesting assistance.
Select the department requiring support.
Most users should select:
IT Support
Provide a short summary of the issue or request.
Examples:
Laptop will not connect to Wi-Fi
Password reset request
Printer not printing
Unable to access Google Drive
Provide as much detail as possible about the issue.
Helpful information includes:
What you were doing when the issue occurred
Any error messages displayed
When the issue started
Steps already attempted to resolve the issue
Providing detailed information allows IT to resolve your issue more quickly.
These fields help route your request to the correct IT technician.
Select the general type of request.
Examples:
Access / Accounts
Applications
Hardware
Network
Printing
Physical Access
Select the system, device, or service related to the issue.
Examples:
Google Workspace
Microsoft / Azure
Laptop
Printer
Methasoft
Network Firewall
Choose the type of request being submitted.
Examples:
Password Reset
New Account
Permission Change
Issue / Incident
Repair
Replacement
Selecting the correct request type helps ensure your ticket is routed to the appropriate IT team.
If the issue involves computer accessories, select the peripherals involved.
Examples:
Monitor
Docking station
Keyboard
Mouse
If the issue relates to a specific clinic location, select the appropriate clinic from the list.
If the request is not related to a clinic, you may leave the default selection.
Enter your email address so IT can contact you if additional information is required.
Provide a phone number where you can be reached during troubleshooting.
Enter the computer name of the device experiencing the issue.
This allows IT to quickly locate your device in management systems and assist with troubleshooting.
See the section below for instructions on finding your computer name.
Providing your computer name helps IT quickly identify your device and diagnose issues.
Click the Start Menu
Type About your PC
Select About your PC
Locate Device Name
The Device Name shown is your computer name.
Click the Start Menu
Type cmd
Press Enter
Type:
hostname
Press Enter
The value displayed is your computer name.
Click the Apple menu
Select System Settings
Click General
Select About
Your Computer Name will appear near the top of the screen.
If known, enter the IP address of the computer experiencing the issue.
This can help IT diagnose network-related problems.
If you are unsure how to locate this information, you may leave this field blank.
You may attach files to help the IT team diagnose the issue.
Examples include:
Screenshots of error messages
Photos of equipment issues
Documents related to the request
Attachments can significantly speed up troubleshooting.
Before submitting the ticket, complete the verification step at the bottom of the form to confirm the request is being submitted by a person.
Once your request is submitted:
A confirmation email will be sent to you
Your request will be assigned to an IT technician
The IT team may contact you if additional information is needed
You can track the progress of your request through the IT Support Portal.