All Common Password Resets

All Common Password Resets

Here is some information regarding the most common password issues and if you can reset them yourself, or if IT needs to reset them for you:

Google/Windows log in password reset - 

User will need to communicate with supervisor or colleague to send an e-mail to ithelp@cmglp.com

Methasoft -

User has the option to reset themselves for M2M and Legacy, however if the user tries to enter in a password, fails, and then clicks 'forgot password' it will error out. In order to fix this issue, please close out of Methasoft, open it back up, ONLY enter in their username, and then click on 'forgot password'.

ADP -

User has the option for self help 'find user ID' and 'forgot password'. IT also does not have the ability to reset passwords. If you are still running into issues with ADP, please reach out to benefits@cmglp.com

Relias - 

User has a self help 'forgot password' option. Please try that first, and reach out to ithelp@cmglp.com if you are still having issues.


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